Privacy Policy


This Privacy Policy explains how Security Training South West (we,” or us) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, our Services”), contact our customer service team, engage with us on social media, or otherwise interact with us.

We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting (our website) you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

Information you supply to us.

We collect the following personal information you voluntarily provide to us in connection with booking a course:

  • Full Name
  • Address
  • Email
  • Phone Number
  • Nationality
  • Relevant medical and fitness information if required
  • ID Documents if required

Information our website automatically collects about you.

We also automatically collect cookies and similar technologies when you use, access or interact with us via our websites to help us provide the best user experience and to improve our products. We may, for example collect data on:

  • Type of device you use to access our websites
  • Operating system and version
  • IP address
  • General geographic location, as indicated by your IP address
  • Browser type
  • Webpages you view on our websites

We collect information in a few different ways

To make the information in this Statement easy to understand, we have highlighted different occasions when Security Training South West could potentially collect personal information from customers. The customer interactions with Security Training South West are broken down into the following segments:

Course Information

As you gather more information about Security Training South West, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our sales representatives or customer support, physically visiting a Security Training South West-owned site, or attending Security Training South West events. To learn more about courses, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect name, email address, IP address, and information provided by cookies or similar technology.

Why we collect this information:

We use this information to share training course information and course dates. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

Course Booking

Once you have decided to book a course, we offer a way for customers to book directly from us at or any Security Training South West affiliates. When you book from us, you may be asked to provide information so that we can complete your transaction.

We collect your name, phone number, email address, delivery/shipping address, and payment information.

We may also request you to provide us with your ID documents and address proof for specific licence-linked courses if required by the training provider to help them meet the regulatory requirements.

Why we collect this information:

We use this information to complete your transaction, carry out any follow up with you about your booking, help with any questions, and other issues related to the training course. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the booking process.

Licence Application

We may also request you to provide us with your ID documents and address proof to process your licence application with your local council.

Why we collect this information:

We use this information to complete your DBS check and process your personal licence application.

Using Security Training South West Services

There are three main reasons we collect information from you:

  1. To book you on a course of your choice.
  2. Notify you of changes, cancellations and other changes
  3. Assistance with Licence Application

Functional Data:

This data is necessary to book you on the relevant course of your choice or to enable you to use a Security Training South West as a booking agent and or / staffing agency. You will not be able to opt-out from this data collection, sharing and processing if you want to make a course booking.

We collect name, email address, phone number, gender, delivery/shipping address, course details of your selection, driving licence.

We may also request you to provide us with your ID documents and address proof if required by the training provider to help them meet the regulatory requirements.

Why we collect Functional Data: We collect this information to book you on the training course of your selection, provide post-course customer service, notify you when there are updates about your course (example change of course location, cancellation of a course, publication of your course results etc.), and process your licence application.

We also collect this information to guide product improvement and customer support decisions, which is our legitimate interest.

Getting Help from Security Training South West

From time to time, you may decide to contact our Customer Service Team for assistance with any of our services. To be able to offer you the best service possible, we may collect specific data from you to help you provide better service.

We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Customer Service Team (including voice recording if you call Customer Service Team). Collecting the above-described information is necessary to provide customer support.

Why we collect this information:

We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries, we use contact information to respond to the customer in their preferred channel (phone, email, social).

Security Training South West uses the data we collect to provide you with the services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your course or services available, security and other types of updates.

How we use personal information

Security Training South West uses the data for the following purposes:

Customer experience

We use data to provide, support, operate and improve your experience with the Security Training South West service(s) you chose to use.

Customer support

We use data to respond to customer enquiries and requests.

Product improvement

We continually use data for research purposes and to develop and improve our Security Training South West Services, including maintaining and enhancing the performance of our Security Training South West Services, developing and adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise.

Business operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Communication, marketing and advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email to inform you about new Security Training South West Services, update you on a support issue, invite you to take part in a survey. We will only add you to our mailing list if you have specifically requested it. You may unsubscribe at any time.

Security, safety and dispute resolution

We use data to protect the security and safety of our Security Training South West products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements.

How and when we share information

Security Training South West does not and will not sell personal information about our customers. We only disclose your data, as described in this Statement. We may share information with the following types of third parties.

Third-Party Vendors:  Security Training South West uses a variety of third-party vendors to carry out services like website management and hosting, shipping, credit card processing and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only to perform services on behalf of  Security Training South West and under this Statement. It is our legitimate interest to process your personal data for these purposes.

For questions about third-party vendors, please send an email

Training Providers:  Security Training South West will share your data with the training provider of your course. This is necessary for your course registration, exam registration and course attendance.

Awarding Organisations:  Security Training South West will share your personal data with relevant Awarding Organisations. This is necessary for your course registration, exam registration and any error corrections.

Compelled Disclosure: When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

How we store, secure and how long we keep your information


Personal data collected by Security Training South West may be stored and processed in your region, in the United States (for example, in data centres where we host our data), or in any other country where Security Training South West or its affiliates, subsidiaries or service providers are located or maintain facilities.


Security Training South West is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information collect, no security system is impenetrable.

While no service is completely secure, Security Training South West takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as SSL, during transition over the internet.

How longe we keep your information

Security Training South West will retain your personal information for as long as we deem it necessary to enable you to use the website and your Security Training South West Services, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines.

If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to

*Personal ID Documents and address proof required for certain types of licence-linked courses are deleted from our systems as soon as the training provider has validated your identification.

Choices you have about your info

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

  • you can ask us for a copy of the personal information we hold about you.
  • you can inform us of any changes to your personal information, or if you want us to correct any of the personal data we hold about you.
  • in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your data.
  • in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information based on your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting

Our use of cookies and other similar technologies

What are cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you revisit the website, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Security Training South West uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies remain on your computer or mobile device until they expire or are deleted. 

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Cookies we set

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

This site is protected by reCAPTCHA which helps prevent malicious attacks. These cookies determine whether a user is genuine or has malicious intent by how visitors interact with the site. The Google Privacy Policy and Terms of Service apply.

More information

If you have any questions regarding our privacy policy please email us